Skip to Main Content

SkillSoft Spotlight Course of the Week ~ For Supervisors

Handling Team Conflict

July 22, 2020 8:24 AM

SkillSoft Spotlights focus on just-in-time online learning to help you more masterfully manage yourself personally and professionally, improve your effectiveness in managing your work, and support you in skillfully leading your teams. Each course is 30 minutes or less and is curated to provide tools, strategies, and practices to accelerate your success.

This week's spotlight course is Handling Team Conflict (30 min)

Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies.

In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You’ll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.

Participants will learn to:
  • match causes of conflict with examples of the effect each has on a team
  • recognize examples of resolving conflict through improved communication
  • match conflict resolution techniques with circumstances in which they would be used
  • identify which collaborative conflict resolution technique should be used in a given scenario
  • recognize examples of the rules of principled negotiation
  • recall techniques for resolving trust issues in a team meeting
  • identify the recommended contents of a guideline for maintaining trust on a team
  • use techniques to resolve conflict among members of your team

Using Internet Explorer or Google Chrome, Login to SkillPortusing your FULL UMBC email address for both the username and password boxes.

Once logged in, simply type the name of the course in the search bar. 

Need Login Assistance? Email to set up your account and to help with login difficulties. UMBC faculty and staff accounts are set up within 1 month of hire.


Visit our UMBC SkillSoft page for information on UMBC’s curated role and topic-based certificate tracks as well as professional industry certifications that align with SkillSoft courses.

0 Comments (requires login)